Innovative Investor in Technology and Real Estate Ventures

What monitoring should I implement from day one if I were starting over?

Set up logging and alerting systems from the start. You'll want to quickly identify issues as they arise and address them before they escalate.

How can I convince non-technical executives to fund infrastructure improvements?

Use real-world examples of companies that failed due to neglecting infrastructure. Presenting data on cost savings and risk mitigation can also help.

At what MRR should we think about hiring a customer success person?

If your churn rate is rising, it's crucial to hire earlier rather than later. The right time often depends on your growth trajectory and customer base size.