San Diego-based Venture Capital specialist
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Expert Q&A
4 answersCommunity questions answered by John T. Walton
What do you regret most about your first SaaS architecture decisions?
We focused too much on immediate needs rather than scalability. Always think long-term and design for where you want to be, not just where you are.
What's the most underrated skill for a CTO at a Series A company?
Emotional intelligence is key. You'll need to navigate team dynamics and communicate effectively with stakeholders.
How can I get non-technical executives to fund infrastructure investment?
Frame the discussion around risk management. Focus on how investing now can reduce downtime and future costs.
At what MRR does it make sense to hire a customer success person?
Typically, you should consider hiring when you hit around $50K MRR. This is when customers need more attention and personalized support.